Refund policy

Returns Policy

1. Cancellation Period (Change of Mind)
Our change-of-mind returns policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered to you (or a third party indicated by you), we cannot offer you a refund or exchange.

2. How to Cancel
To exercise your right to cancel, you must inform us of your decision via a clear, written statement (e.g., an email to clientcare@correxiko.com) within this 14-day period.

3. Health and Hygiene Exceptions
Due to health protection and hygiene reasons, you lose your right to cancel and return your order if the protective seal, cap, or outer packaging of the supplement has been broken, unsealed, or tampered with after delivery. We only accept returns on items that are completely unopened, unused, and in their original, pristine condition.

4. Returning the Goods
Once you have notified us of your cancellation, you must send the items back to us without undue delay, and in any event no later than 14 days from the day you communicated your cancellation to us.
You must bear the direct cost of returning the goods. We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item.

5. Statutory Rights 
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 if your goods are faulty or damaged.

Please note the following - 

1. You will be responsible for paying for your own shipping costs for returning your item.
2. The original shipping costs are non-refundable. If you receive a refund, a £6.50 cost for the origical Postage cost, Packaging and Restocking will be deducted from your refund. 
3. The returns address is as follows -  
   
   Correxiko Returns
   Sprint Logisitics
   Parkway Trading Estate,
   A2, Cranford Ln,
   Middlesex,
   TW5 9QA
   
   
4.  Please email a copy of the post office returns confirmation receipt to clientcare@correxiko.com
5. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
   
   Refunds (if applicable) 
   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 days. 
   
   Late or missing refunds (if applicable)
   If you haven’t received a refund yet, first check your bank account again.
   Then contact your credit card company, it may take some time before your refund is officially posted.
   Next contact your bank. There is often some processing time before a refund is posted.
   If you’ve done all of this and you still have not received your refund yet, please contact us at clientcare@correxiko.com.
   
   Sale items (if applicable)
   Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
   
   Exchanges (if applicable)
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clientcare@correxiko.com
   
   

6. Hygiene-Sealed Products
   Our LED face masks are sealed at the point of manufacture for health protection and hygiene reasons. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, once the hygiene seal on an LED face mask has been broken or the packaging has been opened, we are unable to accept a return or issue a refund where the reason for return is a change of mind or personal preference.
   This exemption applies regardless of how recently the product was purchased.

7. Where This Exemption Applies
   The hygiene exemption applies to all of our LED face mask products. These products make direct contact with the facial skin and cannot be resold once opened, for hygiene and health protection reasons. This exemption is consistent with Regulation 28(1)(e) of the Consumer Contracts Regulations 2013.

   Change of Mind Returns — Unopened Products
   If you wish to return an LED face mask that remains fully sealed and unopened, you may do so within 14 days of receiving your order in accordance with your statutory cancellation rights. The product must be returned in its original, undamaged packaging at your own cost. A full refund will be issued within 14 days of us receiving the returned item.