Frequently Asked Questions
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General
Below are some of are common questions about our products
Collagen is the main structural protein found in your body’s connective tissues, and is the most abundant protein in your body. It is a major component of your skin, hair, nails, bone, muscles and cartilage, and collagen helps to keep these tissues strong and supportive.
There are many types of collagen in the body and Types 1-3 make up 80-90% of collagen found in the body:
- Type 1 is the most abundant and makes up around 90% of the body’s total collagen. This is the type found in connective tissue, skin, tendons, teeth and bones.
- Type 2 is found in cartilage and provides joint support..
- Type 3 is found in muscles, arteries and organs.
When collagen is hydrolysed, it’s broken down into smaller parts called collagen peptides. Collagen peptides are more easily dissolvable amino acids that are immediately ready to be absorbed and utilised by your body.
Collagen is made up of amino acids, which are the essential building material required to renew cells throughout the body including skin, hair, nails, eyes, teeth, cartilage, ligaments, tendons, muscles, joints, bones, internal organs, blood vessels, and the immune system. You need to consume adequate protein to ensure that you have the amino acids required to make collagen for your body. But how does this work? Clinical research has shown that the collagen peptides stimulate the regeneration of collagenic tissues by increasing the production of collagen, thus providing the body with what it needs to increase collagen levels as they naturally decline with age.
Studies have shown that collagen is good for bone health, skin health and joint repair.
It may improve bone health: Research shows that daily collagen may help reduce the risk of bone density disorders and delay the onset of osteoporosis.
Many studies have studied the role of oral collagen peptides and its effects of bone mineral density in postmenopausal women with either osteopenia or osteoporosis (aged approx. 55 to 70). König and colleagues (2018) found that taking daily collagen for 12 months improved bone mineral density in the neck and lumbar spine, whereas women taking a placebo supplement showed no significant improvements.
Researchers Argyrou and colleagues (2020) gave daily collagen to post-menopausal women with osteopenia, together with calcium (500mg elemental calcium) and vitamin D3 (400iu). They measured blood levels of two “bone formation markers”. Bone markers measure bone turnover, which is the process of bone tissue breaking down and new bone tissue growing in its place. As we get older, our rate of bone turnover increases and often, old bone tissue breaks down faster than our body is able to replace it. This process leads to bone density loss and eventually, osteopenia and osteoporosis. These researchers found that bone turnover slowed down for women who took daily oral collagen together with calcium and vitamin D for 3 months. Interestingly, women who took only calcium and vitamin D for the same 3 month period showed no changes in bone marker levels.
The studies discussed here provide good evidence that oral collagen peptide supplementation can improve both bone density and bone markers in post-menopausal women.
It may improve skin health: Research shows that daily collagen may improve skin elasticity, hydration and reduce wrinkles.
In 2018, researchers, Kim and colleagues, investigated the effects of oral collagen peptides on skin health. Women aged between 40-60 took daily oral collagen and found significant improvements in skin hydration, wrinkling and elasticity after only 12 weeks when compared to women who took a placebo supplement. Similar results were found in other studies by Proksch and colleagues in 2013 and Asserin and colleagues in 2015. These two studies included women aged 35 to 59 years of age who were given daily collagen or a placebo supplement. These researchers found significant improvements in skin elasticity after both 4 and 8 weeks (Proksch) and skin hydration after 8 weeks (Asserin).
It may improve joint health: Research shows that daily collagen may help to reduce joint pain and erosion of joints (osteoarthritis).
There have been more than 60 scientific studies displaying the positive effects of taking oral collagen peptides for degenerative joint diseases such as osteoarthritis. In 2015, researchers, Juher and Pérez, analysed the results of all of these studies and found strong evidence that taking daily collagen peptides reduced collagen damage, reduced joint pain and reduced erosion of joints (osteoarthritis).
König, D., Oesser, S., Scharla, S., Zdzieblik, D., & Gollhofer, A. (2018). Specific collagen peptides improve bone mineral density and bone markers in post-menopausal women: a randomized controlled study. Nutrients, 10(1), 97.
Argyrou, C., Karlafti, E., Lampropoulou-Adamidou, K., Tournis, S., Mak ris, K., Trovas, G., Dontas, I., & Triantafyllopoulos, I. K. (2020). Effect of calcium and vitamin D supplementation with and without collagen peptides on bone turnover in postmenopausal women with osteopenia. Journal of Musculoskeletal and Neuronal Interactions, 20(1), 12–17.
Kim, D. U., Chung, H. C., Choi, J., Sakai, Y., & Lee, B. Y. (2018). Oral intake of low-molecular-weight collagen peptide improves hydration, elasticity, and wrinkling in human skin: a randomized, double-blind, placebo-controlled study. Nutrients, 10(7), 826.
Proksch, E., Segger, D., Degwert, J., Schunck, M., Zague, V., & Oesser, S. (2014). Oral supplementation of specific collagen peptides has beneficial effects on human skin physiology: a double-blind, placebo-controlled study. Skin Pharmacology and Physiology, 27(1), 47–55.
Asserin, J., Lati, E., Shioya, T., & Prawitt, J. (2015). The effect of oral collagen peptide supplementation on skin moisture and the dermal collagen network: evidence from an ex vivo model and randomized, placebo-controlled clinical trials. Journal of Cosmetic Dermatology, 14(4), 291–301.
Figueres Juher, T. & Basés Pérez, E. (2015). REVISIÓN DE LOS EFECTOS BENEFICIOSOS DE LA INGESTA DE COLÁGENO HIDROLIZADO SOBRE LA SALUD OSTEOARTICULAR Y EL ENVEJECIMIENTO DÉRMICO [An overview of the beneficial effects of hydrolysed collagen intake on joint and bone health and on skin ageing].Nutricion hospitalaria, 32 Suppl 1, 62–66.
Another great reason to add collagen to your daily routine is because collagen is made up of amino acids, which are then used to make different proteins, such as keratin, which makes up your hair, skin and nails. Age and stress are a couple of factors that can cause your rate of hair growth to change. Most people will experience some hair loss as they age, as production of new hairs can slow over time. Collagen can help to protect your follicles against damage and help your hair grow long and healthy to the best of its ability.
Yes, our collagen powders are completely natural containing 100% collagen peptides and no other ingredients.
Correxiko was founded by Dr Dinuk Dissanayake, a British medical doctor. Over time, Dr Dinuk became very aware of the detrimental impact on health and overall appearance when someone is missing specific nutrients from their diet, and what a profound life-changing difference it can make when those deficiencies are corrected by simple dietary changes. Discovering the benefits of collagen supplementation and what long-lasting benefits it was making to his patients was the reason he founded Correxiko. His mission as a business owner and health professional is to create the best quality supplements to help people around the globe experience the many great benefits of collagen and nutritional supplementation.
Our Products
Below are some common questions about our nutritional supplements
Our marine collagen is sourced from wild-caught deep-sea fish from Canada. We only use the fish skin, which is naturally rich in collagen, and not the cheaper fish scales.
Our bovine collagen contains hydrolysed beef collagen peptides from grass-fed, pasture-raised cows that can be traced back to their source. A collagen product produced from grass-fed, pasture-raised cows means that you don’t need to worry about antibiotic and hormone use. It is really important to find out where your bovine collagen has been sourced so that you can be sure to purchase an ethical, high-quality product for the benefit of your health and the animals and environment around you.
Yes, all of our products are gluten-free.
Yes, all of our products are dairy-free
No, our collagen products come from fish or beef and are not vegan.
Our Probio+ and Raw Vitamin C do not contain any animal products or derivatives and are suitable for vegans.
No, our products are carefully and ethically sourced to ensure that they are hormone-free.
Yes, all of our products are kosher.
Yes, collagen is suitable for a Paleo or Keto diet.
Our products have no added preservatives, flavours, sweeteners or additives.
No, you cannot take Marine collagen if you are allergic to fish.
According to research, this is when you can expect to see results from taking daily collagen:
- Skin: From 4 - 12 weeks
- Bones: From 3 months
- Joints: From 3 - 6 months
- Nails: From 2 - 6 months
- Hair: From 2 months
- Improved Sleep: From 1 week
Vitamin C is an essential nutrient for collagen synthesis, vital for maintaining youthful-looking skin and strong glossy hair.
CORREXIKO Raw Vitamin C is a blend of high-dose ascorbic acid with plant-based acerola cherry and amla berry co-factors and naturally occurring citrus bioflavonoids to give a high potency Vitamin C capsule.
RAW means no high heat is used during the production of the plant ingredients, protecting the delicate co-factors during the manufacturing process. The co-factors are essential in the absorption and function of vitamin C.
CORREXIKO ProBio+ provides 12 strains of good bacteria to give an optimal spectrum of cover, with a strength of 3 billion colony-forming units. The potency of the probiotics is boosted with a blend of prebiotics and postbiotics to give a complete probiotic supplement
Prebiotics are the specific food needed for your Probiotics to thrive and reproduce. Postbiotics are the beneficial molecules produced by probiotic bacteria. Postbiotics may support your immune system, help prevent or treat diarrhoea, and reduce symptoms associated with irritable bowel diseases, and new research shows they may reduce the severity of certain allergies.
Our Marine Collagen contains 45 calories per 10g daily serving.
Our Bovine Collagen contains 36 Calories per 10g daily serving.
There are many types of collagen in the body. Our Bovine Collagen contains Type 1 and Type 3 collagen peptides. Type 1 is the most abundant and makes up around 90% of the body’s total collagen. This is the type found in connective tissue, skin, tendons, teeth and bones. Type 3 is found in muscles, arteries and organs.
Great news – when research studies evaluate the positive effects of collagen, they also checked to see if there were any reported side-effects. Researchers, Juher and Pérez (2015), collated information from approximately 60 studies where people took daily oral collagen peptides. They recorded feedback from thousands of participants who took part in these studies and found that collagen peptides were tolerated very well (i.e. were free from negative side-effects) and had excellent digestibility and bioavailability, making them an attractive supplement to take for long-term use.
However, do note that it is important to use a high-quality product that has been tested for toxins and is deemed safe. This is important because marine collagen is sourced from fish and fish products can contain heavy metals. At Correxiko, we only source deep sea fish (cod, haddock, pollock) from pristine Canadian waters. All our batches are independently tested for heavy metals and other contaminants.
Usage
Below are some common questions about how to take our nutritional supplements
Science tells us that we need to take up to 10g of collagen peptides per day to gain maximum benefits.
Collagen researchers have used between 2.5g and 10g of daily collagen in their investigations and have found positive effects at these levels. Positive effects on skin elasticity were found at 2.5 and 5g daily (e.g. Proksch et al., 2013). However, research investigating reduced joint pain and reduced erosion of joints (osteoarthritis), found positive effects for those taking 10g of daily collagen (e.g. Juher and Pérez, 2015). Studies showing improved bone density and bone markers in post-menopausal women used 5g of daily collagen (e.g. Argyrou et al., 2020; König et al., 2018). However, many of the women participating in this research also took calcium and vitamin D, so it is difficult to know if only 5g per day of collagen would provide the same positive effects on bone health.
The short answer is yes.
Nearly all of the research examining the effectiveness of taking oral collagen peptides recommend taking collagen on a daily basis.
Yes. But do stick to the recommended dosages.
We recommend starting to take a collagen supplement from around the age of 30. This is because from the age of 18 our collagen levels start to drop, and this accelerates by around 1.5% per year from the age of 30. This drop further accelerates for women with the onset of menopause, but as many research studies show, collagen supplements can be of benefit even when you take them in your 50’s. It’s never too late to start adding collagen to your daily diet!
Collagen powder and capsules can be taken at any time of the day, on an empty stomach or after a meal. Mix the powder in with water, juice, coconut water, smoothies or in a warm or cooled herbal tea.
No, collagen powder alone is not suitable as a meal replacement. However, you can add it to meal replacement shakes if you wish.
Yes, absolutely. It won’t lose its nutritional value any more than any other protein due to cooking or baking.
Heat from cooking, baking or a hot drink will not damage collagen or impact its effectiveness.
Yes, absolutely. Collagen benefits everyone, regardless of gender.
Collagen levels do not start to drop until you reach adulthood, so most children should not need collagen supplements. However, you may choose to add a small amount to a drink or meal if you have a child or teenager who does not consume enough protein in their diet. Always check with your health care professional before adding supplements to their daily regime.
Advisory
Below are some common questions about our products and health-related issues
Yes, absolutely. We always suggest talking to your health care professional if you wish to take supplements alongside medications.
Absolutely. Research has shown that collagen can help with dry skin, wrinkles, bone health, joint support, and hair and nail health.
Our collagen powder is 100% food and can be used during pregnancy. However, when it comes to marine collagen, it is recommended to only use brands of marine collagen that have been tested for toxins and are deemed safe. This is important because marine collagen is sourced from fish and fish products can contain heavy metals. At Correxiko, we only source deep-sea fish (cod, haddock, pollock) from pristine Canadian waters. All our batches are independently tested for heavy metals and other contaminants. We recommend to always check with your doctor or health care professional before taking any supplements when pregnant.
Yes, our collagen powder is 100% food and can be used during breastfeeding. However, when it comes to marine collagen, it is recommended to only use brands of marine collagen that have been tested for toxins and are deemed safe. This is important because marine collagen is sourced from fish and fish products can contain heavy metals. At Correxiko, we only source deep-sea fish (cod, haddock, pollock) from pristine Canadian waters. All our batches are independently tested for heavy metals and other contaminants. We recommend to always check with your doctor or health care professional before taking any supplements when breastfeeding.
Collagen is a natural food product and just like any food, there is a chance of having an allergic reaction. For example, our marine collagen comes from fish, and should not be consumed by anyone with a fish allergy. Likewise, our bovine collagen should not be consumed by anyone with a beef allergy.
Collagen is a food and therefore there should be no contraindications with medication. However, we recommend to always check with your doctor or health care professional before taking any supplements when on medication.
There is not enough research in this area to make a clear-cut decision on whether or not you can take collagen if you have cancer. However, some research has suggested that collagen is not suitable for people with cancer. We recommend to always check with your doctor or health care professional before taking any supplements when you have cancer.
There is not enough research in this area to make a clear cut decision on whether or not you can take collagen if you have cancer and are having chemotherapy. However, some research has suggested that collagen is not suitable for people with cancer. We recommend to always check with your doctor or health care professional before taking any supplements when you have cancer.
You can take collagen if you have a heart condition, in fact, research has found thattaking a collagen supplement can increase blood flow to the heart muscle, which can help reduce the risk of heart attacks and strokes. However, this research was done in mice and more research is needed to try to understand how collagen affects blood vessels and how it affects the blood supply to these areas. We recommend to always check with your doctor or health care professional before taking any supplements when you have a heart condition.
You can take collagen if you are diabetic. Our collagen powders do not contain carbohydrates or sugar, only protein. We recommend to always check with your doctor or health care professional before taking any supplements when you have diabetes.
Yes. In fact, research has shown that collagen is important when it comes to healing and repairing the intestinal, or bowel, wall, which may be of benefit for people suffering with inflammatory bowel diseases such as Crohn’s and Colitis. We recommend to always check with your doctor or health care professional before taking any supplements when you have Crohns/Colitis.
Client Services
Below are some common questions for customer services
All our packages are delivered using tracking. We will email you the unique tracking number and you can use this to follow your delivery. If you’re not at home to sign for your order, either a card will be left with instructions or your package will be left with a neighbour.
If you can’t locate your order, don’t worry, email us at myorder@correxiko.com and we’ll look into it and get to you with the answers you need.
We work hard to fulfil your order within hours of receiving it, and this will limit the time we have to add or change items. But please do contact us, and we’ll always try to help – email us at myorder@correxiko.com and we’re available from 9am to 5pm, Monday through to Friday.
Our return policy covers 30 days as stated here: https://www.correxiko.com/policies/refund-policy
In the rare case you have received a product other than your order, damaged or expired items, please provide details (including photos) within 30 days of when you received the items. A member of our Client Care team will contact you and verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please make sure you also include your order confirmation number in your message so we can find your order easily and process your request immediately.
Receiving your order on time, with everything that you order and in good condition is very important to both you and us! We strive for excellence in Client Care and we do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our team at clientcare@correxiko.com so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
If you need to return products in accordance with this Policy, please contact clientcare@correxiko.com to find out how to send damaged products back to our nearest warehouse.
We require that you also include your order number as well as pictures of your products so we can process your request promptly.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
If you are unable to receive your order or have given the incorrect address, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that we may incur.
Please make sure to double check and verify your address on each order you place with us.
If you no longer require the order, the value of the items it contains will be refunded, less any extra shipping costs incurred for the carrier to return us the package. No shipping charges, original or otherwise, will be refunded.
Return address: Correxiko C/O OGL,
OG Logistics
Unit B, Crosspoint Distribution Park,
Swallowfield Way, Hayes,
UB3 1DQ,
United Kingdom
Unfortunately, we are unable to help you with any purchases made on Amazon. Please reach out to Amazon for more information on their return policy.
As a valued Correxiko.com customer you have the option of exchanging an eligible order instead of returning it for a refund.
The funds from the original order will be transferred to an e-Gift Card when the exchange is processed.
If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping).
An exchange also requires the original order to be returned to Correxiko.com within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order.
Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange. Our Client Care Team is available 24/7 and more than happy to help!
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.
EUROPE
Correxiko C/O OGL,
OG Logistics
Unit B, Crosspoint Distribution Park,
Swallowfield Way, Hayes,
UB3 1DQ,
United Kingdom
For North American Returns
CORREXIKO
Pack Track
3201 Skyway Cir S, Ste 104
Irving TX 75038
United States
Yes, we can deliver internationally. All orders are shipped within 24 hours of receipt, except weekends and public holidays. Orders placed up to 2pm GMT on week days will ship on the same day. Orders may require a signature upon delivery. Any dates quoted for delivery of the Goods are approximate only and we will not be liable for any delay in delivery of the Goods howsoever caused. The Goods may be delivered in advance of the quoted delivery date. With international deliveries if customs regulations impede or prevent delivery, Correxiko will not be liable and can not accept back products once dispatched internationally. Any import or other Tax is payable by the consumer not Correxiko. Please note that we will not take action until 7 working days have lapsed since despatch of the goods (in the case of non-delivery).
You can use the chat function of our website to contact the team. Office hours are Mon-Fri 9:30 - 5:30. Or email hello@correxiko.com and our team will get back to you within 3 working days.
Subscriptions
Below are some common questions about our subscription orders
You can cancel your subscription by logging into your 'My Account' section of our website. If you experience any issues, please contact our team at hello@correxiko.com
You can manage your subscription by logging into your 'My Account' section of our website. If you experience any issues, please contact our team at hello@correxiko.com