Are you sure you’re on the right section?
However, you’re still reading so you must be serious about this. We’re sorry that you feel this way and please, please, please email us straight away using the form to your right letting us know this matter is urgent and we will endeavour to make this situation right for you. The official corporate stuff that we have to put on the site is below but we suggest you ignore that and go ahead and email us.
We hope that you are happy with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 30 working days from delivery.
If the items listed on the dispatch email do not match those contained in your delivery, please notify us immediately by emailing our Customer Services Team.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 30 days of delivery.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.